RVD Hotline: 2152 0111 * / 2152 2152# (24 hours Interactive Voice Processing System)
*RVD Hotline is handled by "1823 Call Centre". You may also call 1823 direct (operates round the clock) for RVD's service.
#You can listen to the pre-recorded messages on our system, or if you choose to talk to the operator, your call will be transferred to the "1823 Call Centre".
24-Hour Automated Telephone Enquiry Service
We have an automated telephone system to handle enquiries. The system can handle 60 telephone enquiries at the same time. Simply dial the number and you will be able to enjoy the following services.

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Enquiries in Person | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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We provide enquiries service on 15th Floor, Cheung Sha Wan Government Offices at 303 Cheung Sha Wan Road, Kowloon (MTR Sham Shui Po Station - Exit C1). You are welcome to visit our office during the opening hours detailed below. |
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Office Opening Hours | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Our office is open during: Monday to Friday 8:15 am to 6:00 pm |
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Telephone and Fax Numbers | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Electronic Communication | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Suggestions and/or Comments | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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We welcome any suggestions and/or comments on the services we provide and the way in which these services are delivered.
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Complaints Handling | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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The department places great importance on complaints received from the public. Complaints provide invaluable feedback for the department on the public's views on policies and the effectiveness and value of our service delivery programmes. All complaints will be dealt with expeditiously. We pledge to handle simple oral complaints on the spot. Regarding written complaints, we will provide a reply, or an interim reply, within 10 days from the date of receipt. A substantive reply will be provided within 1 month from the date of receipt for cases where interim replies have been issued. Summary of our Complaints Handling Procedures is as follows:
Note : An appeal lodged by a complainant about a decision would be seen and considered by an officer senior to the one who made the decision. |
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Access Co-ordinator and Access Officer | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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We commit to provide a barrier-free environment for persons with disabilities. Any views, suggestions and enquiries on the accessibility of our department's premises are welcomed. Please contact our Access Co-ordinator and Access Officer at:
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