RVD Hotline:　2152 0111 * / 2152 2152# (24 hours Interactive Voice Processing System)

*RVD Hotline is handled by "1823 Call Centre". You may also call 1823 direct (operates round the clock) for RVD's service.
#You can listen to the pre-recorded messages on our system, or if you choose to talk to the operator, your call will be transferred to the "1823 Call Centre".

24-Hour Automated Telephone Enquiry Service

We have an automated telephone system to handle enquiries. The system can handle 60 telephone enquiries at the same time. Simply dial the number and you will be able to enjoy the following services.

Chart

*  Enquiries in Person
 

We provide enquiries service on 15th Floor, Cheung Sha Wan Government Offices at 303 Cheung Sha Wan Road, Kowloon. You are welcome to visit our office during the opening hours detailed below.
 
*  Office Opening Hours
 

Our office is open during:

Monday to Friday        8:15 am to 6:00 pm
 
*  Telephone and Fax Numbers
 
Floor Divisions Telephone Fax
18 Directorates 2152 0111 2152 0188
18 Support Services Division 2150 8912 2152 0138
18 Special Properties Division 2152 0111 2152 0118
17 Computer Division 2152 0111 2152 0117
16 New Territories Division 2152 0111 2152 0116
16 Rural Properties and Tenancy Services Division 2152 0111 2152 0126
15 General Enquiries (Counter Service) 2150 8390 2152 0123
15 General Revaluation Division 2152 0111 2152 0135
14 Rating Division 2152 0111 2152 0159
14 Urban Division 2152 0111 2152 0119
13 Accounting & Billing Division 2152 0111 2152 0113
17 24-hour Telephone Enquiry Service 2152 2152  
18 Customer Services Officer 2150 8833 2152 0138
18 Technical Secretary (Information) 2150 8807 2152 0138
17 Property Information Online (PIO) Service 2150 8836 2152 0117
 
*  Electronic Communication
 
E-mail Address : enquiries@rvd.gov.hk
billing@rvd.gov.hk
complaints@rvd.gov.hk
pio_enquiries@rvd.gov.hk
Internet : http://www.rvd.gov.hk
http://www.rvdpi.gov.hk
 
*  Suggestions, Comments and/or Complaints
 

We welcome any suggestions, comments and/or complaints on the services we provide and the way in which these services are delivered. You may also ask for a review of how the investigation of your complaint was handled, or to appeal against the outcome. Please contact our Customer Services Officer at 2150 8833 during office hours. Alternatively, you may also address to our Commissioner at:

Office Address : 15th Floor, Cheung Sha Wan Government Offices
303 Cheung Sha Wan Road
Kowloon
Fax No. : 2152 0138
E-mail address : enquiries@rvd.gov.hk
complaints@rvd.gov.hk