RVD Hotline:　2152 0111 * / 2152 2152# (24 hours Interactive Voice Processing System)

*RVD Hotline is handled by "1823 Call Centre". You may also call 1823 direct (operates round the clock) for RVD's service.
#You can listen to the pre-recorded messages on our system, or if you choose to talk to the operator, your call will be transferred to the "1823 Call Centre".

24-Hour Automated Telephone Enquiry Service

We have an automated telephone system to handle enquiries. The system can handle 60 telephone enquiries at the same time. Simply dial the number and you will be able to enjoy the following services.

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*  Enquiries in Person
 

We provide enquiries service on 15th Floor, Cheung Sha Wan Government Offices at 303 Cheung Sha Wan Road, Kowloon (MTR Sham Shui Po Station - Exit C1). You are welcome to visit our office during the opening hours detailed below.
 
*  Office Opening Hours
 

Our office is open during:

Monday to Friday        8:15 am to 6:00 pm
 
*  Telephone and Fax Numbers
 
Floor Divisions Telephone Fax
18 Directorates 2152 0111 2152 0188
18 Support Services Division 2150 8943 2152 0138
18 Special Properties Division 2152 0111 2152 0118
17 Computer Division 2152 0111 2152 0117
16 New Territories Division 2152 0111 2152 0116
16 Rural Properties and Tenancy Services Division 2152 0111 2152 0126
15 General Enquiries (Counter Service) 2150 8390 2152 0123
15 General Revaluation Division 2152 0111 2152 0135
14 Rating Division 2152 0111 2152 0159
14 Urban Division 2152 0111 2152 0119
13 Accounting & Billing Division 2152 0111 2152 0113
18 Customer Services Officer 2150 8833 2152 0138
18 Technical Secretary (Information) 2150 8807 2152 0138
17 Property Information Online (PIO) Service 2150 8836 2152 0117
 
*  Electronic Communication
 
E-mail Address : enquiries@rvd.gov.hk
billing@rvd.gov.hk
complaints@rvd.gov.hk
pio_enquiries@rvd.gov.hk
Internet : http://www.rvd.gov.hk
http://www.rvdpi.gov.hk
 
*  Suggestions and/or Comments
 

We welcome any suggestions and/or comments on the services we provide and the way in which these services are delivered.

Telephone No.: 2152 2152 (Press " * ", " 5 " and " 2 " after selecting the language)
Fax No.: 2152 0138
E-mail address: enquiries@rvd.gov.hk
 
*  Complaints Handling
 

The department places great importance on complaints received from the public. Complaints provide invaluable feedback for the department on the public's views on policies and the effectiveness and value of our service delivery programmes.

All complaints will be dealt with expeditiously. We pledge to handle simple oral complaints on the spot. Regarding written complaints, we will provide a reply, or an interim reply, within 10 days from the date of receipt. A substantive reply will be provided within 1 month from the date of receipt for cases where interim replies have been issued.

Summary of our Complaints Handling Procedures is as follows:

1. Upon receipt of a written complaint, an appropriate officer will be assigned to investigate the complaint.
2. The Division Head concerned will immediately investigate and take remedial action where appropriate. A report on the findings and the action taken/the proposed action to be taken will be submitted to the appropriate Assistant Commissioner (AC).
3. If the AC considers that further action is required, he or she will instruct the Division Head accordingly. In such cases, the Division Head will submit a further report once action has been completed.
4. The complainant will be notified of the department's findings and investigation.
5. All complaints are recorded in the department's central register for monitoring purposes.
6. If the complainant is not satisfied with the investigation, he or she has a right to ask for a review Note of how the investigation was handled, or appeal against the outcome. Please contact our Customer Services Officer at 2150 8833 during office hours. Alternatively, you may also address to our Commissioner at:

Office Address : 15th Floor, Cheung Sha Wan Government Offices
303 Cheung Sha Wan Road
Kowloon
Fax No. : 2152 0138
E-mail address : enquiries@rvd.gov.hk
complaints@rvd.gov.hk

Note : An appeal lodged by a complainant about a decision would be seen and considered by an officer senior to the one who made the decision.
 
*  Access Co-ordinator and Access Officer
 

We commit to provide a barrier-free environment for persons with disabilities. Any views, suggestions and enquiries on the accessibility of our department's premises are welcomed. Please contact our Access Co-ordinator and Access Officer at:

Access Co-ordinator : Mr CHOI Lap-yiu, JP
Assistant Commissioner (Administration and Staff Development)
Tel : 2150 8803
Fax : 2152 0188
E-mail address : lychoi@rvd.gov.hk

Access Officer : Ms Christa CHENG
Assistant Departmental Secretary (Administration)
Tel : 2150 8814
Fax : 2152 0128
E-mail address : christaklcheng@rvd.gov.hk