24-Hour Automated Telephone Enquiry Service

We have an automated telephone system to handle enquiries. The system can handle 60 telephone enquiries at the same time. Simply dial the number and you will be able to enjoy the following services.

Chart

*  Enquiries in Person
 

We provide enquiries service on 15th Floor, Cheung Sha Wan Government Offices at 303 Cheung Sha Wan Road, Kowloon. You are welcome to visit our office during the opening hours detailed below.
 
*  Office Opening Hours
 

Our office is open during:

Monday to Friday        8:15 am to 6:00 pm
 
*  Telephone and Fax Numbers
 
Floor Divisions Telephone Fax
18 Directorates 2152 0111 2152 0188
18 Support Services Division 2150 8912 2152 0138
18 Special Properties Division 2152 0111 2152 0118
17 Computer Division 2152 0111 2152 0117
16 New Territories Division 2152 0111 2152 0116
16 Rural Properties and Tenancy Services Division 2152 0111 2152 0126
15 General Enquiries (Counter Service) 2150 8390 2152 0123
15 General Revaluation Division 2152 0111 2152 0135
14 Rating Division 2152 0111 2152 0159
14 Urban Division 2152 0111 2152 0119
13 Accounting & Billing Division 2152 0111 2152 0113
17 24-hour Telephone Enquiry Service 2152 2152  
18 Customer Services Officer 2150 8833 2152 0138
18 Technical Secretary (Information) 2150 8807 2152 0138
18 Info-Hotline Service on Age and Floor Area of Domestic Properties
*  (Enquiry)
*  (Chargeable Service)


2805 6616
900 6053 8888

 
 
 
*  Electronic Communication
 
E-mail Address : enquiries@rvd.gov.hk
billing@rvd.gov.hk
complaints@rvd.gov.hk
Internet : http://www.rvd.gov.hk
 
*  Suggestions, Comments and/or Complaints
 

We welcome any suggestions, comments and/or complaints on the services we provide and the way in which these services are delivered. Please contact our Customer Services Officer at 2150 8833 during office hours. Alternatively, you may also address any suggestions, comments and/or complaints to our Commissioner at:

Office Address : 15th Floor, Cheung Sha Wan Government Offices
303 Cheung Sha Wan Road
Kowloon
Fax No. : 2152 0138
E-mail address : enquiries@rvd.gov.hk
complaints@rvd.gov.hk