Contact Us
| By Post: | The Commissioner of Rating and Valuation 15th Floor, Cheung Sha Wan Government Offices 303 Cheung Sha Wan Road Kowloon |
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| By Email: | General enquiries: | enquiries@rvd.gov.hk |
| Billing and payment matters: | billing@rvd.gov.hk | |
| Complaints: | complaints@rvd.gov.hk | |
| By Telephone: |
2152 0111 (Handled by “1823”) 2152 2152 (24-hour Automated Telephone Enquiry Service) # Further Contact Channels |
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| Enquiry Counter: | 15th Floor, Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon (MTR Sham Shui Po Station - Exit C1) Please note: To enquire in-person concerning tenancy matters, please first call 2150 8303 to make an appointment with our Tenancy Services Section, its address is at Room 3816-22, 38/F, Immigration Tower, 7 Gloucester Road, Wan Chai. Opening hours: Monday to Friday: 8:15a.m. to 6:00p.m. Saturday, Sunday and Public Holidays: Closed |
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| Online Form: | Enquiry, Comment and Suggestion Form | |
# 24-Hour Automated Telephone Enquiry Service (Telephone No. 2152 2152)
We have an automated telephone system to handle enquiries. The system can handle 60 telephone enquiries at the same time. You can listen to the pre-recorded messages on our system, or if you choose to talk to the operator, your call will be transferred to the “1823”.
| Text Version of the Flowchart of the 24-Hour Automated Telephone Enquiry Service |
Further Contact Channels
| Divisions | Telephone No. | Fax No. |
|---|---|---|
| Accounting & Billing Division | 2152 0111 (Handled by “1823”) |
2152 0113 |
| Computer Division | 2152 0117 | |
| General Revaluation Division | 2152 0135 | |
| New Territories Division | 2152 0116 | |
| Rating Division | 2152 0159 | |
| Special Properties Division | 2152 0118 | |
| Urban Division | 2152 0119 | |
| Rural Properties and Tenancy Services Division | 2152 0126 | |
| ● Tenancy Services Section | ||
| General Tenancy Matters | 2152 0111 (Handled by “1823”) | 2152 0115 |
| Regulated Tenancies of Subdivided Units | 2150 8303 | 2152 0115 |
| Customer Service Officer | 2150 8833 | 2152 0138 |
| Enquiries, Receipt and Despatch Section | 2150 8390 | 2152 0123 |
| Property Information Online (PIO) Service | 2150 8836 | 2152 0158 |
| Support Services Division | 2150 8943 | 2152 0138 |
| Technical Secretary (Information) | 2150 8807 | 2152 0138 |
| Suggestions and/or Comments | 2152 2152 (press " * ", " 5 " and " 2 " after selecting the language) |
2152 0138 |
Complaints Handling
The department places great importance on complaints received from the public. Complaints provide invaluable feedback for the department on the public's views on policies and the effectiveness and value of our service delivery programmes.
All complaints will be dealt with expeditiously. We pledge to handle simple oral complaints on the spot. Regarding written complaints, we will provide a reply, or an interim reply, within 10 days from the date of receipt. A substantive reply will be provided within 1 month from the date of receipt for cases where interim replies have been issued.
Barrier-free Facilities
We commit to provide a barrier-free environment for persons with disabilities. Currently, the following barrier-free facilities are provided for our Enquiry Counter:
- Barrier-free entrance
- Barrier-free lift
- Barrier-free ramp
- Accessible toilets
- Tactile guide path
- Audio and visual signals of the emergency alarm system
- Audible signal in passenger lift
We welcome any views, suggestions and enquiries on the accessibility of our department’s premises. Please contact our Access Co-ordinator and Access Officers at:
| Access Co-ordinator: | Mr. OR Siu-hung, Ben Assistant Commissioner (Administration and Staff Development) |
| Telephone No.: | 2150 8803 |
| Fax No.: | 2152 0188 |
| E-mail address: | benshor@rvd.gov.hk |
RVD Office Premises: Cheung Sha Wan Government Offices (13/F to 18/F)
| Access Officer: | Miss CHOI Nga-ling, Angela Assistant Departmental Secretary (Administration) |
| Telephone No.: | 2150 8814 |
| Fax No.: | 2152 0128 |
| E-mail address: | angelanlchoi@rvd.gov.hk |
RVD Office Premises: Immigration Tower (38/F and 39/F)
| Access Officer: | Mr NG Hing-wang, Derek Senior Executive Assistant (Tenancy Services) |
| Telephone No.: | 2829 5234 |
| Fax No.: | 2152 0115 |
| E-mail address: | derekhwng@rvd.gov.hk |