|By Post||:||The Commissioner of Rating and Valuation
15th Floor, Cheung Sha Wan Government Offices
303 Cheung Sha Wan Road
|By Telephone||:||2152 0111 (Handled by “1823”)
2152 2152 (24-hour Automated Telephone Enquiry Service) #
We have an automated telephone system to handle enquiries. The system can handle 60 telephone enquiries at the same time. You can listen to the pre-recorded messages on our system, or if you choose to talk to the operator, your call will be transferred to the “1823”.
You are welcome to visit our Enquiry Counter on 15th Floor, Cheung Sha Wan Government Offices at 303 Cheung Sha Wan Road, Kowloon (MTR Sham Shui Po Station - Exit C1). The opening hours are :
|Monday to Friday||:||8:15 am to 6:00 pm|
|Saturday, Sunday and Public Holidays||:||Closed|
Further Contact Channels
|Divisions||Telephone No.||Fax No.|
|Accounting & Billing Division||2152 0111 (Handled by “1823”)||2152 0113|
|Computer Division||2152 0117|
|General Revaluation Division||2152 0135|
|New Territories Division||2152 0116|
|Rating Division||2152 0159|
|Rural Properties and Tenancy Services Division||2152 0126|
|Special Properties Division||2152 0118|
|Urban Division||2152 0119|
|Customer Service Officer||2150 8833||2152 0138|
|Enquiries, Receipt and Despatch Section||2150 8390||2152 0123|
|Property Information Online (PIO) Service||2150 8836||2152 0158|
|Support Services Division||2150 8943||2152 0138|
|Technical Secretary (Information)||2150 8807||2152 0138|
Suggestions and/or Comments
We welcome any suggestions and/or comments on the services we provide and the way in which these services are delivered.
|Telephone No.:||2152 2152 (Press " * ", " 5 " and " 2 " after selecting the language)|
|Fax No.:||2152 0138|
The department places great importance on complaints received from the public. Complaints provide invaluable feedback for the department on the public's views on policies and the effectiveness and value of our service delivery programmes.
All complaints will be dealt with expeditiously. We pledge to handle simple oral complaints on the spot. Regarding written complaints, we will provide a reply, or an interim reply, within 10 days from the date of receipt. A substantive reply will be provided within 1 month from the date of receipt for cases where interim replies have been issued.
Summary of our Complaints Handling Procedures is as follows:
- Upon receipt of a written complaint, an appropriate officer will be assigned to investigate the complaint.
- The Division Head concerned will immediately investigate and take remedial action where appropriate. A report on the findings and the action taken/the proposed action to be taken will be submitted to the appropriate Assistant Commissioner (AC).
- If the AC considers that further action is required, he or she will instruct the Division Head accordingly. In such cases, the Division Head will submit a further report once action has been completed.
- The complainant will be notified of the department's findings and investigation.
- All complaints are recorded in the department's central register for monitoring purposes.
If the complainant is not satisfied with the investigation, he or she has a right to ask for a review on how the investigation was handled, or appeal against the outcome ^. Please contact our Customer Service Officer at 2150 8833 during office hours. Alternatively, you may also address to our Commissioner at:
Address: 15th Floor, Cheung Sha Wan Government Offices 303 Cheung Sha Wan Road Kowloon Fax No.: 2152 0138 E-mail address: firstname.lastname@example.org
^ A request for review or an appeal lodged by a complainant about a decision would be seen and considered by an officer senior to the one who made the decision.
We commit to provide a barrier-free environment for persons with disabilities. Currently, the following barrier-free facilities are provided for our Enquiry Counter:
- Barrier-free entrance
- Barrier-free lift
- Barrier-free ramp
- Accessible toilets
- Tactile guide path
- Audio and visual signals of the emergency alarm system
- Audible signal in passenger lift
Access Co-ordinator and Access Officer
We welcome any views, suggestions and enquiries on the accessibility of our department’s premises. Please contact our Access Co-ordinator and Access Officers at:
|Access Co-ordinator:||Miss CHAU Siu Lai, Phoebe
Assistant Commissioner (Administration and Staff Development)
|Telephone No.:||2150 8803|
|Fax No.:||2152 0188|
|RVD Office Premises:||Cheung Sha Wan Government Offices (13/F to 18/F)|
|Access Officer:||Ms CHOI Nga-ling, Angela
Assistant Departmental Secretary (Administration)
|Telephone No.:||2150 8814|
|Fax No.:||2152 0128|
|RVD Office Premises:||Immigration Tower (38/F)|
|Access Officer:||Miss LAM Yee-ling, Elaine
Senior Rent Officer (Tenancy Services)
|Telephone No.:||2294 2531|
|Fax No.:||2152 0115|