24-Hour Automated Telephone Enquiry Service (Telephone No. 2152 2152) (Text Version)

Dial 2152 2152

For Cantonese, press 1; For Putonghua, press 2; For English, press 3

Listen to pre-recorded messages
(You may press * to skip the pre-recorded messages and go to the main menu 1 to 5 directly, press 0 to option 6 directly to request for replacement demand, which is available in due month only, or option 7 directly to change of payer’s particulars.)

Main Menu 1 – Payment of Rates and Government Rent

• Press 1 to check the account of your property
• Press 2 to request record of payment
• Press 3 for problems encountered in making payment
• Press 4 for methods of payment
• Press 8 to connect to operator of 1823

Main Menu 2 – Landlord and Tenant Matters

• Press 8 to connect to operator of 1823

Main Menu 3 – Press Releases, Special Announcements and General Information

• Press 1 to enquire RVD address and if required, press 2 to obtain a fax copy or press 8 to connect to operator of 1823
• Press 2 to obtain Braille demand and if required, press 2 to obtain a fax copy of application form or press 8 to connect to operator of 1823
• Press 3, 4 or 5 for press release and special announcements and if required, press 2 to obtain a fax copy or press 8 to connect to operator of 1823

Main Menu 4 – To Obtain Application Forms or Property Market Statistics

• Press 1 to obtain a fax copy of application forms
• Press 2 to obtain a fax copy of property market statistics
• Press 8 to connect to operator of 1823

Main Menu 5 – Enquiries on Other Matters or Suggestions and Complaints

• Press 1 to connect to operator of 1823
• Press 2 to connect to Customer Service Officer of RVD for suggestions and complaints