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Performance Pledge

Performance Pledge 2021-22


  • To be a world-wide model as a public agency in property valuation and information services.


  • To provide equitable valuations for the efficient and timely collection of rates and Government rent.
  • To deliver quality property information and related services tailored to the needs of the community.
  • To contribute to a transparent and efficient property market through information and technology sharing.
  • To develop a dynamic corporate culture and workforce in partnership with staff.


Customer Satisfaction
  • We proactively identify customers’ needs, and take every opportunity to enhance customer satisfaction.
  • We accept our accountability to the Government and community for our service standards and performance.
  • We apply appropriate professional knowledge, skills and experience, and uphold the highest standard of integrity in our work.
  • We anticipate new challenges and opportunities, and respond to these in a timely and creative way.
  • We value our colleagues, partners and customers, and look to work with them in a spirit of mutual respect and trust.
Value for Money
  • We strive to provide the best service to our customers and partners in the most cost-effective manner.

Performance Pledge 2021-22 (pdf)