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Billing and Payment

  1. 1. I would like to register as the payer of rates and/or Government rent for a property. What are the eligibility criteria?

    The owner or occupier of a property or the authorized agent of either party is eligible to register as the payer of rates and/or Government rent for such property.
  2. 2. Can I use the particulars of the registered payer set out in the Demand for Rates and/or Government Rent as proof of identity/address?

    The purpose of the Demand for Rates and/or Government Rent issued by our department is to notify the payer of rates and/or Government rent of the payment details for timely payment instead of serving as any proof of identity (such as proof of identity as the owner of a property) or address of the payer. Any individual who intends to use the Demand for Rates and/or Government Rent for other purposes should assess the potential risks and liabilities involved in the light of his own circumstances.
  3. 3. I have not received the demand for rates and/or Government rent, what should I do?

    You should submit an online form through the website of this Department to obtain replacement demand by mail or telephone 2152 2152 (24-hour Automated Telephone Enquiry Service) to obtain replacement demand by mail or by fax. You may also obtain replacement demand at the following post offices :
    • General Post Office, 2 Connaught Place, Central, Hong Kong;
    • Gloucester Road Post Office, 1/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong;
    • Kowloon Central Post Office, G/F, Kowloon Government Offices, 405 Nathan Road, Yau Ma Tei, Kowloon;
    • Tsim Sha Tsui Post Office, G/F and 1/F, Hermes House, 10 Middle Road, Tsim Sha Tsui, Kowloon.

    You need to quote the account number when requesting for replacement demand.

    Alternatively, you can enquire the account balance by using “Account Enquiries” service or calling 2152 2152. For instant payment, you may obtain the payment QR code from the “Account Enquiries” service by using mobile devices and present it for making payment at any post office, 7-Eleven, Circle K or VanGO in Hong Kong.
  4. 4. I am the new owner of a property and have not received any rates demands. How can I make payment?

    You may approach the previous owner of the property for the relevant account number and then obtain a replacement demand from this Department and pay before the last day for payment. You may also go to the following post offices to obtain the replacement demand and make payment :
    • General Post Office, 2 Connaught Place, Central, Hong Kong;
    • Gloucester Road Post Office, 1/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong;
    • Kowloon Central Post Office, G/F, Kowloon Government Offices, 405 Nathan Road, Yau Ma Tei, Kowloon;
    • Tsim Sha Tsui Post Office, G/F and 1/F, Hermes House, 10 Middle Road, Tsim Sha Tsui, Kowloon.

    You may submit an online form through the website of this Department to obtain replacement demand by mail or telephone 2152 2152 (24-hour Automated Telephone Enquiry Service) to obtain replacement demand by mail or by fax.

    Alternatively, you can enquire the account balance by using “Account Enquiries” service or calling 2152 2152. For instant payment, you may obtain the payment QR code from the “Account Enquiries” service by using mobile devices and present it for making payment at any post office, 7-Eleven, Circle K or VanGO in Hong Kong.
  5. 5. I have received a demand under the name of the previous owner, what should I do?

    You will have to make arrangement with the previous owner for settlement of the demand on or before the last day for payment in order to avoid surcharge. You should also notify this Department of the change in the payer's name and/or correspondence address by using the amendment slip at the back of the demand or Form RVD 1006 (pdf) "Notification of Change in Rates and/or Government Rent Payer's Particulars".

    Alternatively, you may visit 'Change of Rates and/or Government Rent Payer's Particulars' service. to change the registered payer's name and correspondence address through internet.
  6. 6. If I have sold the property, what should I do?

    Please provide the account number of the property to the new owner and ask him to notify this Department the name and correspondence address for service of future demands.
  7. 7. I wish to settle the quarterly rates and/or Government rent by the bank's autopay arrangement, what should I do?

    You should complete a Direct Debit Authorisation Form (DDAF)(pdf) for payment of rates and/or Government rent and send it to your bank. Even though you have submitted the DDAF, you have to settle the quarterly rates and/or Government rent continuously as normal until you receive our notification advising you that your autopay instruction has been accepted and effected.
  8. 8. I want to change the bank account number for my autopay record, what should I do?

    You should approach your bank to cancel the existing Direct Debit Authorisation (DDA) and make a fresh DDA with the new bank account to the bank concerned. Please also inform the Department of the change in writing. You will have to make alternative arrangement to pay the rates and/or Government rent during the transitional period where the old DDA has been cancelled but the new one has not yet been effected. A notification from the Department will be sent to you when the new DDA becomes effective.
  9. 9. I want to cancel the autopay instruction for my property, what should I do?

    You should approach your bank to cancel the autopay instruction and then inform this Department of the cancellation in writing. You will have to make alternative arrangement to pay rates and/or Government rent on time.
  10. 10. I have paid the rates and/or Government rent for the last quarter but this quarter's demand still includes that amount, why?

    Please check the date when your payment for the last quarter was made and compare it with the account cut-off date as shown in this quarter's demand. If your payment was receipted after the account cut-off date, your payment could not be reflected in this quarter's demand. In that case, you may settle only the outstanding amount for the current quarter on or before the last day for payment.
  11. 11. I will soon become the owner of a property. I want to check whether there are outstanding rates and/or Government rent in respect of the property?

    You can check information on the overall rates and Government rent account balance at a charge of $20 for each property record via the “Enquiry on Rates and/or Government Rent Account” service on the Property Information Online or you can complete Form RVD 1009 “Rates and/or Government Rent Account Enquiry Form” with which a fee of $81 will be charged for each property record. For the latter method, please return the form together with a cheque payable to “The Government of the HKSAR” for the service charge to RVD by post or in person at 15/F Cheung Sha Wan Government Offices, 303 Cheung Sha Wan Road, Kowloon. A reply will normally be issued within 10 days.

    Please note that if the Government rent, including that accrued before change of ownership, is not paid, the Government is entitled to take back the property under the Government Rights (Re-entry and Vesting Remedies) Ordinance (Cap. 126). You will incur extra costs to get the property back.
  12. 12. I sold the property and have paid the rates and/or Government rent up to the end of this quarter. How can I get a refund?

    You should first approach the new owner through your solicitor for recovery of the rates and/or Government rent for the period after the change of ownership. If this is not possible, you may apply to the Department for a refund. Your application should be accompanied by the original receipt of the rates and/or Government rent paid, together with either a copy of the Deed of Assignment, or the Record of Owners from the Land Registry. You should also make a confirmation that you have not obtained reimbursement from the purchaser.
  13. 13. If I have overpaid the rates and/or Government rent, how can I get a refund?

    The overpaid amount will normally be used to offset the next and/or future quarter's rates and/or Government rent. However, if you want to have a refund rather than an offsetting arrangement, you may apply by providing the account number of the property and the original receipt to the Department. If payments were made by post or by electronic means, you will need to provide the supporting document to evidence your payments such as bank statements, bank book etc. before a refund can be made.
  14. 14. I want to apply for the eRVD Bill Service. What should I do?

    You must apply for an account at MyGovHK portal first. After registration, please choose Rating and Valuation Department's eRVD Bill Service and link your rates and/or Government rent account to your eRVD Bill profile online. For authentication purpose, you are required to enter the 15-digit account number and the payer's name as printed on your Demand for Rates and/or Government Rent. Please refer to the Registration Procedures for eRVD Bill Service (pdf) for details.

    A notification letter informing the effective quarter for receipt of electronic demand will be sent to the registered payer of the rates and/or Government rent account when the account is successfully added to the eRVD Bill profile.
  15. 15. Are there any examples that the Commissioner of Rating and Valuation will make arrangements for apportionment of or offsetting rates and/or Government rent payment?

    The requirement for apportionment of and offsetting rates and/or Government rent payments arises in a number of circumstances, and the Commissioner is empowered to make such arrangements for the efficient collection of rates and/or Government rent and for the convenience of payers. Some examples of such arrangements are set out below:
    • An apportionment of the rates and/or Government rent liability between the vendor and the purchaser of a property;
    • An apportionment of the rateable value of a tenement which is valued together with other tenements under the Rating Ordinance; or
    • If there are structural alterations or any split or amalgamation of existing tenements, it will require the deletion of the existing assessments and the raising of new assessments (i.e. deletion and interim valuation). If such actions are to take retrospective effect, they will involve refund of rates and /or Government rent already paid and the payer will be invited to offset payments.
  1. To learn more about collection of rates and Government rent, please refer to the Property Rates in Hong Kong.



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